How To Book

How It Works: Step-by-Step Guide to Booking with Comfy Travel

Explore Your Supported Travel Options

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Your journey begins by checking the Comfy Travel website or contacting our helpful staff members. The company provides NDIS-supported holidays, Short-Term Accommodation (STA), respite breaks, accessible group tours, medical travel, and family visits throughout Australia. Looking for something unique? Our team specialises in creating custom accessible travel solutions that match your desired destination or special requirements.

Personalised Consultation with Our Travel Experts

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Every traveller is unique, and so is every trip. Take a relaxed obligation-free talk with one of our NDIS travel coordinators. Share your interests, accessibility needs, NDIS goals, medical requirements, and any concerns or challenges. New to NDIS travel? Our team welcomes all your questions as we assist you through the travel booking process.

Tailored Travel Proposal

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Based on your needs and preferences, we’ll prepare a customised holiday proposal, including:

A draft itinerary with destinations, activities, and experiences
A clear cost breakdown—showing NDIS claimable supports and personal expenses
Support staff ratios and team profiles
Accommodation and transport options
Dietary, medical, and accessibility considerations
Suggested extras and local attractions

Your proposal is completely obligation-free. Review the proposal alongside your support coordinator and family members or carer. Our team will adjust every detail until we achieve a perfect fit for your requirements.

Easy Application & Intake Process

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Ready to book? A straightforward application system supports our booking process. Our intake form is available through both online and phone channels for you to complete while you must provide details that include:

NDIS number and plan details
Mobility, medical, and accessibility requirements
Dietary needs and preferences
Emergency contacts and medication routines
Any other important information for your safety and comfort

We work closely with your support coordinator or plan manager to complete documentation and NDIS service agreements, as well as handle quotes, to simplify funding procedures.

Secure Your Booking

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Once your NDIS funding and details are confirmed, secure your holiday with a simple deposit. You’ll receive your booking confirmation and all pre-departure information, along with a comprehensive packing list, to ensure you have everything needed for your supported travel experience.

Pre-Departure Support & Meet Your Team

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Before you travel, you’ll meet your support team—either in person or via video call. We will prepare the itinerary in line with your care plan, accessibility requirements, and medication protocols, and address any worries. Need to make a last-minute change? Flexibility is one of the promises we make to our customers.

Enjoy Your Supported Travel with 24/7 Help

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Your adventure begins! The entire journey is organised by experts who specialise in accessible travel so that you can travel with absolute confidence. Our NDIS-screened support staff are available 24/7 for assistance and emergencies. Our NDIS-screened support staff are available 24/7 for assistance and emergencies. You will return home with new abilities, alongside new relationships and unforgettable experiences, after selecting from group tours, private getaways, medical appointments, or family visits.

Share Your Feedback & Inspire Others

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We request feedback about your trip alongside the opportunity to share your travel photos if you desire. The stories you share with us help us enhance our services while motivating others to discover accessible travel possibilities. Multiple Comfy travellers make it a point to book another trip annually to meet both old and new travel companions.

Why Book with Comfy Travel?

NDIS Registered

Most support costs are eligible for claim. Our team assists with NDIS paperwork and guidance on funding.

Specialist Support

Our staff are fully trained, NDIS-screened, and compassionate, providing inclusive, person-centred support

Transparent Pricing

There are no hidden fees. The entire pricing breakdown is available upfront so you can plan your trip with certainty.

Tailored Travel

Every journey is customised to your needs, preferences, and NDIS goals.

Flexible Options

Choose from group holidays, STA, private escapes, respite care, medical travel, or family visits.

24/7 Support

Our team is available 24/7, so you can travel with peace of mind.

Frequently Asked Questions

How far in advance should I book?

The booking process requires planning for busy dates and popular locations, although our team works to fulfil late requests whenever possible.

Can you help with NDIS paperwork?

Absolutely. The team provides guidance on claimable expenses while taking care of paperwork with either support coordinators or plan managers.

Can my family or carer travel with me?

Yes! We support individuals, families, and groups, with flexible support staffing to suit your needs.

Is there any obligation if I request a quote or proposal?

There is no obligation. Our proposal service offers free, personalised solutions that help you select the most suitable option for your supported vacation.

Ready to Start Your Journey?

Comfy Travel offers a straightforward and hassle-free booking process for supported holidays.

Our friendly team stands ready to assist you at any time you choose to begin.

We give the smallest questions equal attention. Our team provides no-pressure chats to show how Comfy Travel enables limitless living for everyone.