FAQ
The Frequently Asked Questions section for Comfy Travel contains important information.
About Comfy Travel & NDIS
The Australian nation recognises Comfy Travel as a completely registered NDIS provider. The NDIS enables us to deliver supported holidays, along with accessible accommodation services, respite care, and travel options for medical appointments.
The company delivers seven essential services, which include Accessible Accommodation, Medical Travel Support, Respite Travel and Return to Country Trips, Supported Holidays, Family and Friends Visits, and Wheelchair-Accessible Vehicle Hire.
Your NDIS funds allow you to purchase disability-related support services during trips such as employing support workers or engaging in community activities. The NDIS funding covers disability-related expenses but excludes typical travel costs for accommodation, meals, and transportation fees.
Ensure your NDIS plan includes goals for travel, alongside skill development, community engagement, and family connections. Each NDIS plan requires collaboration with your Support Coordinator or planner to determine your eligibility.
Our staff assist your support team throughout the paperwork process while providing all necessary documentation for NDIS claim submissions.
Supported Holidays & STA
We offer support options that include individual support as well as 1:2 or group ratios. The right support staff will be assigned to you based on the information you provide about your needs.
Yes! The Comfy provides small group social experiences alongside individualised holidays for personal enjoyment.
All individuals with disabilities, as well as those who require support services, are invited to participate, regardless of their age, background, or physical ability. Please don’t hesitate to contact us to determine your support requirements before we can assist you.
Our holidays are as inclusive as possible. Our events will accommodate participants with minimal physical capabilities through adjusted activities that also offer alternative options according to your abilities.
Yes. Travel with your support worker or carer and family members or ask us to provide professional support staff for your needs.
The standard holiday package offers accessible accommodations, principal meals, scheduled activities, and professional assistance. The price does not include personal expenses, travel insurance, and selected additional activities.
Our booking process starts with phone calls or email contact at admin@comfytravel.com.au, followed by online inquiries. The process will begin with a discussion about your requirements, followed by step-by-step guidance.
A payment deposit is usually needed to secure booking positions. The full details about the amount and payment schedule will be provided.
Absolutely! Customers can select either scheduled group holidays or request custom trips throughout Australia.
Yes, young people with disability are welcome. Children under the age of 18 require either a guardian or an approved caregiver when travelling.
We kindly request that you notify us immediately in writing. Our cancellation policy exists to guide you through the process, and complete details are always available.
We provide Short Term Accommodation (STA) together with respite travel services in accessible, comfortable environments.
STA (Short Term Accommodation) offers temporary residential facilities for people who need rest or development and brief escapes at home-like facilities. Holidays provide enjoyable leisure activities alongside exciting adventures. Your NDIS-funded supports can be used for both STA and holiday activities when they match your individual objectives.
Medical Travel & Visits to Family/Friends
Our company specialises in arranging medical appointments, hospital stays, and treatment sessions, while also providing support workers and accessible transportation options.
Absolutely! We enable safe transportation for family and friend visits, which can range from weekend getaways to extended stays.
Your NDIS benefits include both support worker hours and medical appointment assistance when these services relate to your disability. We help determine which costs you can claim under the program.
The NDIS provides funding for support services that enhance social relationships and self-sufficiency, including visiting family members and friends if these activities match your NDIS goals.
Yes. Our organization offers customized trip planning services for medical care visits as well as family reunions and funerals and return journeys to Country.
Return to Country Trips
The Return to Country initiative supports Indigenous people in their journey to reconnect with their family, cultural heritage, and traditional lands. Our company provides accessible, culturally sensitive travel services to support vital journeys.
The company works together with participants, their families, and communities to develop culturally sensitive and inclusive trips, with Aboriginal and Torres Strait Islander staff members available.
We provide interpreters and communication support to meet cultural, medical, and language requirements.
Respite Travel
General Travel Information
We highly recommend travel insurance for its peace of mind benefits. The NDIS does not cover insurance expenses, but we will assist you with purchasing insurance.
The staff at our organisation receive first aid training and use established procedures. Emergency situations require you to contact us first and we provide assistance 24 hours a day.
You can reach us through email at admin@comfytravel.com.au or by phone or through our website contact form. We provide free quotes without obligation to help answer your questions.