Joymatestravel

About Us

Welcome to Comfy Travel– Making Travel Possible for Everyone

Comfy Travel recognises that travel represents more than physical movement, as it enables people to form lasting bonds while uncovering new experiences, which become permanent memories.
Comfy Travel offers accessible holidays, medical travel, respite care, and return-to-country trips throughout Australia for people with all abilities. Our mission is to overcome travel barriers so people of every ability and background can access the most amazing worldwide experiences regardless of their disabilities.

Our Story

Comfy Travel was established with a mission to give every person the opportunity to explore the world. The founders observed that disability prevents many people from missing out on important events like family reunions or medical appointments because arranging travel proved too complicated. After decades of disability support work, travel planning, and community advocacy, our team established a mission to transform this situation.
The team consists of passionate professionals and advocates who unite to deliver supported travel and accessible accommodation services to all Australians. We create authentic travel experiences, including city breaks and outback journeys, and support vacations and return trips to one’s native homeland, enabling individuals, their support networks, and families.

Our Values

Inclusion: We welcome individuals from all backgrounds, cultures, and abilities, celebrating their diversity. Cultural safety and respect are at the heart of our practice.
Respect: Every person’s story, identity, and preferences are honoured with dignity, kindness, and compassion
Quality: We uphold the highest standards in safety, planning, and support. Our team is professional, qualified, and continually improving
Integrity: We’re honest, transparent, and reliable. We communicate clearly and deliver on our promises—every time.
Joy: We’re honest, transparent, and reliable. Our organization maintains open communication channels and fulfills its commitments in every situation.

Our Mission: Empowering Independence, Adventure, and Belonging

Our mission is to open a world of possibilities—one supported holiday at a time. We are committed to:

Meet the Comfy Travel Family

Qualified Support Workers

The staff at our company includes qualified support workers who possess NDIS screening certificates, police verification, first aid qualifications, and accessible travel training

Travel Planners & Coordinators

The planners at our company possess extensive experience in planning safe, accessible travels and developing enjoyable, practical journeys in Australia

Cultural Advocates:

Our organisation collaborates with Aboriginal and Torres Strait Islander communities, along with culturally and linguistically diverse families, to deliver meaningful and respectful travel experiences

Community Connectors:

Our team interacts with families and guardians, as well as support coordinators and medical professionals, to understand all needs and fulfil every requirement.

Our organisation views all visitors as fellow explorers. We learn, grow, and celebrate together—creating lasting friendships and a real sense of belonging.

Meet Our Team

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John Doe

John Doe

Travel Experience Manager

Saanvi Mathew

Saanvi Mathew

Visa and Documentation Officer

Vihaan Thomas

Vihaan Thomas

Tour Guide / Trip Leader

Tara John

Tara John

Destination Manager

Explore common questions to make booking easier for you.

We’ve listed common questions and clear-cut responses to help make your experience smooth and straightforward.
1. What makes Comfy Travel different from other travel companies?

We focus on creating meaningful travel experiences through supported adventures and real human connections. Our trips are designed to be inclusive, safe, and enriching—perfect for those who value friendship and shared journeys.

2. Who can join a Comfy Travel tour?

Anyone aged 18 and above who is looking for a guided, supportive travel experience is welcome. We especially cater to individuals who enjoy traveling in small, like-minded groups.

3. Are your trips suitable for solo travelers?

Absolutely! Many of our guests join solo. Our itineraries and group settings are designed to help you connect, feel included, and make lifelong travel companions.

4. What kind of support can I expect during the trip?

Each tour is led by experienced guides who ensure safety, comfort, and accessibility. We also offer assistance with mobility, dietary needs, and other personalized support as required.

5. How do I book a trip with Comfy Travel?

You can explore our packages and book directly through our website. If you need guidance, our team is happy to assist via phone, email, or the “Contact Us” section.

Our Commitment

At Comfy Travel, we promise to deliver:
If you want a travel experience that is safe, enriching, and truly your own—Comfy Travel is here for you.
1.
Dignity, Choice, and Control

You make the decisions; we support you with flexible, practical options

2.
Culturally Safe and Inclusive Service

Our organisation maintains absolute respect for all cultures while giving special recognition to Aboriginal and Torres Strait Islander peoples because they hold traditional ownership of the land

3.
Transparent Communication

The program will always keep you informed about what to expect, what is included, and how your support functions

4.
Continuous Improvement

We listen to feedback, learn from every experience, and continually strive for improvement.

1.
Dignity, Choice, and Control

You make the decisions; we support you with flexible, practical options

2.
Culturally Safe and Inclusive Service

Our organisation maintains absolute respect for all cultures while giving special recognition to Aboriginal and Torres Strait Islander peoples because they hold traditional ownership of the land

3.
Transparent Communication

The program will always keep you informed about what to expect, what is included, and how your support functions

4.
Continuous Improvement

We listen to feedback, learn from every experience, and continually strive for improvement.

Join Us on the Journey

Comfy Travel functions as a community that extends beyond its role as a travel service. Our organisation encourages people to imagine boldly before we help turn their travel aspirations into reality.

Our organisation helps with all your needs, including holiday planning, family visits, returning to your country, and medical appointments, to help you maintain independence while creating memories.

Contact us to begin your upcoming journey with our assistance.
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